Effective Date: March 30, 2025

Company Name:

Always Clear Sewer And Drain LLC

Business Address:

Charlotte, North Carolina

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Always Clear Sewer And Drain LLC (“we,” “our,” “us”) including any scheduled service appointments, emergency visits, commercial services, website content, blog resources, and customer support interactions. By using our services or website, you agree to be bound by these Terms.

1. Services Provided

We provide residential and commercial plumbing services, including but not limited to:

Drain cleaning (bathtub, toilet, sink, shower, etc.)

Sewer line cleaning and maintenance

Exterior drain cleaning (storm and roof drains)

Emergency drain and sewer services (available 24/7)

Commercial sewer line servicing

Inspection, diagnosis, and recommendations for plumbing issues

All services are performed by trained technicians and subject to availability in your area.

2. Scheduling & Appointments

You may request a service appointment by phone or online (if applicable).

While we strive to honor all preferred appointment times, availability may vary.

Emergency services are available 24/7 but may be subject to additional charges.

Please provide accurate contact and property access details to avoid delays.

3. Pricing & Payment

We provide estimates based on service type, location, and job complexity.

Final costs may vary based on real-time inspection and on-site conditions.

Payment is due in full upon completion of service unless otherwise agreed upon.

We accept cash, major credit/debit cards, and approved digital payment methods.

Past-due balances may incur late fees or service refusal until resolved.

4. Cancellations & Rescheduling

To cancel or reschedule a service, please contact us at least 24 hours in advance.

Same-day cancellations or no-shows may be subject to a service call fee.

Emergency appointments canceled after dispatch may incur a minimum trip charge.

5. Warranty & Service Guarantee

We stand by the quality of our work and aim for full customer satisfaction.

Most drain cleaning and sewer services include a limited workmanship guarantee (details provided at time of service).

Warranty exclusions may include misuse, neglect, third-party alterations, or issues unrelated to the original service.

6. Customer Responsibilities

By requesting service, you agree to:

Provide safe access to the work area and necessary information regarding past issues

Disclose any known structural or plumbing hazards before work begins

Ensure pets and minors are kept safely away from the work area

Acknowledge that certain plumbing conditions may require follow-up services or referrals

7. Limitations of Liability

Always Clear Sewer And Drain LLC shall not be liable for indirect, incidental, or consequential damages related to delays, third-party interference, or unforeseen property issues.

We are not responsible for pre-existing plumbing issues, property damage caused by neglected systems, or damage resulting from misuse after service is completed.

8. Intellectual Property

All content on our website and blog, including logos, service descriptions, and images, is the property of Always Clear Sewer And Drain LLC and may not be copied or redistributed without our written consent.

9. Website Use

You may use our website for informational purposes and to request service. You agree not to:

Misuse our contact forms or submit false service requests

Attempt to gain unauthorized access to our systems or data

Use the site in any way that disrupts its functionality or availability

10. Changes to Terms

We may revise these Terms and Conditions at any time. When we do, we will update the effective date at the top of this page. Continued use of our services indicates your acceptance of any updated terms.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts located in Mecklenburg County, NC, unless otherwise required by law.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Always Clear Sewer And Drain LLC
Charlotte, North Carolina
Phone: (704) 728-0712

Emergency Services Available 24/7