Effective Date: March 30, 2025

Company Name:

Always Clear Sewer And Drain LLC

Business Address:

Charlotte, North Carolina

At Always Clear Sewer And Drain LLC, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services, including drain cleaning, sewer line cleaning, exterior drain services, and commercial plumbing services throughout Charlotte, Concord, and surrounding areas in North Carolina.

1. Information We Collect

When you engage with our business, whether online, by phone, or in person, we may collect various types of information to provide better service. These include:

a. Personal Information

Full name

Home or business address

Phone number(s)

Email address

Payment details (processed securely via third-party services)

b. Service & Job Information

Type of service requested (e.g., bathtub drain cleaning, sewer line inspection)

Appointment history and scheduling preferences

Details and photos related to the plumbing issue (if shared)

c. Technical & Website Usage Information

IP address and device information

Browser type and access times

Referring websites and page interactions (via analytics and cookies)

2. How We Use Your Information

The information collected is used strictly for the purposes of providing, improving, and securing our services:

To schedule, manage, and complete service appointments

To provide emergency 24/7 plumbing and sewer assistance

To communicate with you about service updates or confirmations

To issue invoices and process payments

To improve website performance and customer experience

For internal business operations and recordkeeping

To comply with legal obligations or protect our rights in disputes

3. Sharing and Disclosure of Information

We respect your privacy. We only share your personal information in limited circumstances, including:

With Service Providers: We may share data with trusted vendors such as payment processors, booking software providers, and IT support services who assist in operating our business. These third parties are obligated to maintain confidentiality.

For Legal Compliance: If required by law, court order, or to protect the safety and integrity of our business or our customers.

In Business Transfers: In the event of a business sale, merger, or acquisition, your information may be part of the transferred assets.

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information, including:

Secure data storage with access restricted to authorized personnel

Encryption protocols for sensitive information, such as payment data

Use of trusted third-party platforms with their own security standards

Despite these efforts, no system can be 100% secure, and we cannot guarantee absolute data security.

5. Your Privacy Rights

Depending on your location, you may have certain rights under applicable privacy laws, including:

The right to access your personal data

The right to correct inaccurate or outdated data

The right to request deletion of your data

The right to opt out of marketing communications

To exercise any of these rights, please contact us directly at (704) 728-0712 or via email (if applicable).

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your experience and analyze website traffic. These tools may collect anonymous technical data about your visit.

You may modify your browser settings to block cookies, but this may impact website functionality.

7. External Links

Our blog or website may include links to other websites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we discover such information has been provided to us, it will be promptly deleted.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. When changes are made, we will revise the effective date at the top of this page. Continued use of our services after an update indicates your agreement with the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or the handling of your information, please contact us:

Always Clear Sewer And Drain LLC

Charlotte, North Carolina

Phone: (704) 728-0712

Emergency Services Available 24/7